Tour Booking

Terms and Conditions

 

By booking a tour or services from Ultimate Experience Motorcycle Tours, it is acknowledged that the customer (hereby referred to as customer) has read, understood and accepted the following terms and conditions. A contract is formed between Ultimate Experience Motorcycle Tours and the customer upon receipt of a completed ‘Booking Form’ accompanied with payment of deposit for the tour.

 

1. The Operator

   • For the purpose of this document ‘Ultimate Experience Motorcycle Tours’, it’s staff, subcontractors, agents and representatives may be referred to as ‘us’ and ‘we’.

   • Tours are arranged by Ultimate Experience Motorcycle Tours. It is accepted that we may use one or multiple operators to fulfill different aspects of the tour including accommodation, motorcycle hire, guides, and various attractions as part of the tour. These services will be supplied by independent companies with their own terms and conditions.

   • We reserve the right to decline a customer’s booking is we feel he/she is unsuitable or unable to participate in a tour.
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2. Payment and inclusion

   • To book any tour, a 20 % deposit is required. Full payment is required 60 days prior to start of tour.

   • If a tour is cancelled by the customer, a refund maybe available, less a $100.00 cancellation fee if notice is given in writing at least 90 days prior to the start of the tour. If a tour is cancelled with less than 90 day notice, refund is only available at the discretion of Ultimate Experience Motorcycle Tours.

   • The cost of the tour includes motorcycle rental, riding pillion, guide, fuel, accommodation, entry fees, permits, ferries, tolls and other transport costs.

   • The price of the tour DOES NOT INCLUDE transport costs to and from the start/beginning of the tour nor accommodation before and after the tour, unless stated specifically on your itinerary.

   • We DO NOT include drinks or meals, activities outside of the description of the tour package and ‘What’s Included’ on our website. Purchase of these is at the cost of the individual.
      

3. Responsibility of the customer/customer

   • The customer must evaluate their own riding ability, level of fitness and suitability to participate in a tour.

   • The customer must inform Ultimate Experience Motorcycle Tours of any allergies, medical conditions, medication or illness that they may have. This might affect their ability to participate in a tour, endanger themselves or others, or effect their ability to control a motorbike safely.

   • Our tours frequently go through areas that have little tourism. These areas may be culturally, historically or religiously sensitive. Customers are required to behave accordingly with respect to the people, their customs and traditions. Your guide will inform you to moderate your behavior if he deems it unacceptable for the situation. Failure to comply might result in the cancellation of the tour.

   • The customer accepts that the tour will go to remote areas where potentially dangerous riding conditions might exist and access to medical facilities may be limited. The customer fully accepts all risks and will not hold Ultimate Experience Motorcycle Tours, its employees, agents and staff liable against any claims for death, loss or injury.

   • The customer is responsible for their welfare and accepts all the risks associated with travel in a foreign country and participation in activities that may be dangerous.

   • The customer agrees to abide by all local laws including road rules and regulations. All fines, costs and penalties will be paid by the customer.

   • It is the customer’s responsibility to have the relevant motorcycle license and international driver’s license to ride legally in the country where tour is held.

   • Medical and travel insurance is essential. Your insurer’s contact information must be supplied to us prior to the tour.
      

4. Changes to the tour

   • At times changes are required due to unforeseen circumstances. These include but are not limited to weather, political events, civil unrest, natural disasters and other events. Should the tour be changed, an alternative route will be provided. No refunds will be provided.

   • In the unlikely event that an alternative route is not available, and the tour is cancelled, there will be no refund and the customer should claim the cost on their travel insurance.

   • The tour guide may at their discretion, alter the route to suit the group’s interests if they feel that this would enhance the customer’s experience, this will be discussed with the customer before doing so.

   • The tour guide may cancel or shorten the tour if a customer’s behavior is deemed inappropriate or offensive. This may include but is not limited to use of illegal drugs, offensive or abusive language, violence and excessive alcohol consumption.
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5. Vehicle Rental

   • When a customer has requested use of a motorcycle on a self-ride tour, the bike is rented from a third party on behalf of the customer. The customer agrees to the terms and conditions of the rental company.

   • The cost of renting the motorbike is included in the cost of the quoted for the tour. If a customer desires to exchange the bike supplied for a different capacity or style, then they shall commit any difference in price or be given a refund if available.

   • The customer is entirely responsible for the safe-keeping and condition of their motorbike outside of the bounds of normal wear (stone chips, tire punctures, normal wear and tear, etc.). No responsibility will be taken by Ultimate Experience Motorcycle Tours or its agents.

   • In the event of an accident/theft, the customer shall be responsible for the cost of the relevant insurance excess. The excess is typically $500.00 but may vary according to the type of motorbike that has been rented. Confirmation of the exact amount can be provided prior to the tour based on the type and capacity of the vehicle rented.

   • If the customer is to be found at fault through drug or alcohol use, or driving recklessly, then they shall be responsible for the complete cost of the repair or replacement of the motorbike.

   • Should any repairs be necessary, they shall only be carried out with the authorization of the tour leader.

   • If the motorbike should need to be replaced during the tour due to mechanical failure, then a substitute will be provided as close to the original specifications as possible. If a similar bike is not available then another will be supplied.
      

6. Liability

   • We accept no liability for services or goods provided by third parties. We make every effort to use reputable and quality companies. However the operation of that company is ultimately beyond our control. If an issue arises, we will try to facilitate a reasonable and satisfactory outcome, but the final outcome is the responsibility of the company supplying the service or goods and the customer. No reimbursement will be provided by Ultimate Experience Motorcycle Tours.

   • We accept no liability for the loss of goods or personal effects while participating in our tours.

   • By Paying for a tour and completing a ‘booking’ form, the customer agrees to all terms and conditions as outlined here. Ultimate Experience Motorcycle Tours and it’s agents accept no liability for injury or loss of life and the customer fully understands and accepts the inherent dangers of participating in a motorcycle tour in a foreign country.

   • We accept no liability for loss due to natural disaster, climatic event, political event, war, revolution or any other unforeseen event beyond our control.
      

7. Medical Emergencies

   • The customer acknowledges that facilities and services may be limited in some remote areas on the tours. By joining our tours, Ultimate Experience Motorcycle Tours and its agents are authorized to arrange whatever medical assistance, treatment or evacuation procedure is deemed necessary to ensure the welfare of the customer in the event of accident or sickness.

   • The cost of medical assistance and associated expenses will be the responsibility of the customer / Customer’s insurer in the event of accident or sickness.

   • Medical insurance is essential. The customer acknowledges that they have arranged suitable insurance for motorcycle travel in the relevant destination.